Refund policy

MAR Creates, LLC does not accept returns on any product, including digital products. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Additionally, MAR Creates, LLC does not accept returns on sale items or gift cards.

Exchanges
Exchanges will be considered on a case by case basis. Please note, not all items will be eligible to be exchanged. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Please note, that due to the return policy above MAR Creates, LLC will not automatically issue any refunds. However, under certain circumstances, refunds will be considered on a case by case basis. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mrunnerwy@gmail.com.

Questions

Please direct any questions about returns, exchanges, and refunds to mrunnerwy@gmail.com.